Refund policy

Return Policy

If you are dissatisfied with your purchase, all Catalyst products have a 14-day return window, which means you have 14 days after receiving your item to initiate a return for a full refund. 

If you would like to request h a return, you can contact us at info@catalyst.club. 

We want you to be satisfied. Before honoring a return, we will attempt to resolve any difficulty that you are having with a Catalyst product. 

If you would still like to proceed with the return, we will be pleased to honor it. However, please note that we will only honor returns from orders that have been placed on our store at catalyst.club. 

You will not need to return your card or other Catalyst product, but access to your account will be disabled. You will have the ability to enable your Catalyst product for a small fee should you wish to activate it again.  

Items sent back to us without first requesting a return will not be accepted. 

For any questions or clarifications on anything in this return policy, contact us at info@catalyst.club.

Damages, defects, guarantees, warranties 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Catalyst guarantees that your product will work within the rules of Near Field Communication (NFC) and Quick Reference (QR) operability. If any Catalyst product you ordered malfunctions or ceases to work within 90 days of purchase, Catalyst will replace or exchange the product. 

Email info@catalyst.club to report damages or defects. 

Exceptions / non-returnable items

Our return policy currently does not have any exceptions or non-returnable items, though this condition is subject to change without prior notice.

Exchanges 

Email us at info@catalyst.club to discuss exchanges. Our goal is to equip you with the Catalyst product that best represents your brand. 

 

Refunds

Once the original purchase on a return request has been identified, Catalyst has 10 business days to initiate a refund. We will only refund to the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@catalyst.club.